Refund Policy

Unambiguous and equitable reimbursement terms for your tranquility

Overview

At MedianCommonsQuadrant, we recognize that situations may vary, and we are committed to offering straightforward and transparent reimbursement procedures. This document provides the criteria under which reimbursements are granted for yacht rental services.

Please examine this document attentively prior to reserving a service. When you reserve a rental with MedianCommonsQuadrant, you are confirming your acceptance of these refund conditions.

Standard Cancellation and Reimbursement Timetable

Over 72 Hours Prior to Charter

100% Reimbursement

Qualified for: Complete reimbursement with the exception of service charges

Processing Duration: 5-7 working days

Service Charge: €50 for card transactions

Prerequisites: Must be submitted in a written form via email or contact number

Between 24 to 72 Hours Before the Charter

50% Reimbursement

Qualified for: Half the total cost of the charter

Processing Duration: 7-10 working days

Service Charge: €25 subtracted from the reimbursement

Prerequisites: Adequate justification required; administrative expenses incurred

Under 24 Hours Prior to the Charter

No Reimbursement

Qualified for: Reimbursement is not available

Exception: Situations of emergency may be taken into consideration

Alternative: Credit for a charter could be offered at managerial discretion

Prerequisites: Proof necessary for emergency cases

Cancellations Due to Weather

Our Commitment to Weather-Related Issues

Safety stands as our utmost concern. Should our certified captain deem weather conditions perilous for yacht operation, we offer several alternatives:

  • Complete Reimbursement: A full refund is provided if rescheduling isn't feasible
  • Reschedule: The charter may be moved to an upcoming available slot without extra expense
  • Charter Credit: A credit that remains valid for one year from the original booking

Process for Evaluating Weather Conditions

Evaluation of weather conditions consists of:

  • Evaluating wind force and course
  • Assessment of wave magnitude and sea status
  • Verifying visibility and forecasting precipitation
  • Heeding advisories and warnings issued by the Coast Guard
  • Professional judgement of the captain on safety matters

Timing for Decisions: Decisions regarding cancellations due to weather will be made at most four hours prior to the planned departure time.

Reimbursements Pertaining to Medical Emergencies

Situations of Emergency

We are aware that medical emergencies might arise unexpectedly. Such emergencies that could be eligible for special consideration include:

  • Unexpected illness or injury necessitating hospital stay
  • Passing of a family member
  • Compulsory military service or rapid recall
  • Mandated juror service or legal summons
  • Natural calamities impeding travel

Required Proof

To address requests for emergency refunds, please supply:

  • A medical statement or hospital paperwork
  • A death notice, if relevant
  • Formal military directives
  • Summonses or notices for jury service
  • Travel warnings or declarations of emergencies

Processing: Requests for emergency refunds are handled within 3-5 business days after receiving the necessary documentation.

Cancellations Due to Operational Issues

Technical Failures

Should the designated yacht experience unsolvable mechanical difficulties:

  • Alternate Vessel: We shall endeavor to arrange a yacht of equivalent specification
  • Complete Reimbursement: If a similar vessel is unavailable
  • Partial Reimbursement: Adjusted refund if the substitute yacht varies in cost
  • Compensation: Additional reparation might be offered for the inconvenience

Crew Non-Availability

In uncommon instances of unavailability of certified crew:

  • Efforts to secure an alternate crew will be made
  • Complete refund if the yacht rental cannot proceed
  • Charter postponement without added costs

Reimbursement Methodology

Mode of Payment

Reimbursements occur via the initial payment modality utilized during booking:

  • Cards: 5-7 business days
  • Bank Transactions: 7-10 business days
  • Cash or Check: 3-5 business days

Service Charges

Card Payment Processing

€50 charge for cancellations initiated beyond 72 hours before the service

Transaction via Bank Processing

€25 charge for all bank transfer returns

International Transaction Handling

Extra fees may incur for transactions across borders

Credit for Future Charters

Conditions for Issuing Credits

In certain circumstances, charter credits might be provided as an alternative to reimbursements:

  • Cancellations done with less than 24-hour notice
  • Charter revocations owing to weather conditions
  • Voluntary requests to postpone bookings
  • Unforeseen operational disruptions

Credit Stipulations

  • Validity: Maintains validity for a year from the issuing date
  • Transferability: Not assignable to other individuals
  • Value: Conveys full charter cost (exempted service fees)
  • Utilization: Applicable to any accessible yacht rental
  • Expiry: No extensions past 12 months

Reimbursements for Partial Services

Interruptions in Services

If your charter experience is disrupted or shortened due to reasons within our control:

  • A refund proportionate to the unutilized duration
  • A credit for an equivalent charter in the future
  • Additional complimentary services or upgrades

Discontinuations Attributable to Guests

If a rental service concludes prematurely due to customer conduct or safety infractions:

  • Absence of refund for non-utilized period
  • Full settlement is expected
  • Incidental costs may apply

Addressing Reimbursement Disagreements

If you take exception to a refund determination, steps you may take include:

  • Solicit a reassessment by our administrative team
  • Submit extra proofs or testimonies
  • Seek mediation via consumer rights bodies
  • Explore legal options as provided by prevailing regulations

Procedures to Request a Reimbursement

Step 1: Initiate Contact

Forward your reimbursement petition through:

Step 2: Furnish Details

Enclose the next pieces of information in your appeal:

  • Confirmation code of the reservation
  • Date and time of the charter
  • Justification for the cancellation
  • Relevant backing documents (if required)
  • Chosen method for refund

Step 3: Evaluation and Implementation

Our team will confirm receipt of your request within a single day, assess it according to this policy, notify you of the resolution within 2 days, and process approved refunds in line with the outlined times.

Essential Notices

  • All demands for refunds should be in written form
  • Reimbursements are executed in €, independent of the currency used at payment time
  • We advocate for procuring travel assurance
  • This document may be revised, given a 30-day forewarning
  • Refunds are in accordance with the legal taxes and stipulations

Contact Data

For inquiries regarding refunds or to instigate a reimbursement application:

Refunds Division
MedianCommonsQuadrant Marine Services Ltd.
Marina Point
Cascais 2750-800
Portugal

Phone: +351 21 000 1234
Email: [email protected]
Operational Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Edited: July 17, 2025

This reimbursement document aims to be straightforward and crystal clear. We urge you to peruse these conditions thoroughly before securing a charter and reach out to us with any uncertainties.